Refund Policy | Everyday Living Collective

Returns

We want you to love your purchase. If you are not completely satisfied, we accept returns within 14 days of delivery, provided the item is unused and in perfect condition, complete with its dustbag and swing ticket.

Return postage is at the customer's cost. We recommend using a tracked service as we cannot be held responsible for items lost in transit.

How to return

To start a return, please contact us with your order number and reason for return. We will provide you with the return address. Please do not send items back without contacting us first.

Refunds

Once your return is received and inspected, we will process your refund to your original payment method within 5–10 business days. You will receive an email confirmation when your refund has been issued.

Faulty or damaged items

If your item arrives faulty or damaged, please contact us within 48 hours of receipt with your order number and a photograph of the issue. We will arrange a replacement or full refund in accordance with your rights under the Consumer Rights Act 2015.